Jersey Strong Gym in East Brunswick, New Jersey

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• Stephanie Nemeth

  Posted Jun, 09 2019

  If I could give this gym zero stars I would. I signed up for personal training a little over a year ago. I work 7 days a week, 12 hour days, but I wanted to get moving so when I signed up I was promised a trainer would be available to me at 5:30 AM. For a month it was good, then my trainer left and for over a month I had a different trainer every day/week. Then when I finally got fed up because I was stood up by a trainer at 5:30 AM, I had enough. The gym could not provide a trainer for me BUT refused to cancel my membership. This was almost a year ago now. I paid them off and today I am still getting emails that I owe money that I do not owe! And on top of that, there is no one to speak to because corporate needs to be “sent a request” and will hopefully get back to you. I have sent over 8 requests in 2 weeks. Maybe 3 responses. Absolute worst customer service and worst gym I’ve ever dealt with in my life. I suggest no one should ever use this gym ever. Plus it is dirty and machines are always broken.

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